Privacy Policy

PRIVACY STATEMENT

WHO ARE WE AND WHAT IS OUR APPROACH TO YOUR PRIVACY?

Abiglobal Foods is incorporated in England and is proud to be the supplier of African and Caribbean foods. We’re committed to protecting any data that we collect concerning you. We think it’s important that you read and understand the privacy policy as it will explain how Abiglobal Foods collects and uses your personal information and why we do this.

HOW ARE WE PROTECTING YOUR DATA?

For data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

Abiglobal Foods is the data controller of the personal information we hold about you. By using our services, you agree to the use of the data that we collect by this Privacy Policy. All personal information is kept on a secure server.

WE WANT YOU TO KNOW THAT WE’RE COMMITTED TO PROTECTING YOUR PRIVACY

We collect the minimum amount of information about you which helps us provide you with a satisfactory service. This may include personal details or details about your order. We want you to know that the use of this website gives us the right to collect that information, but importantly gives you the option to opt out at any time.

WHAT DO WE DO WITH YOUR INFORMATION AND WHY WE COMMUNICATE WITH YOU?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, number, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email, social media, and SMS marketing (if applicable): With your permission, we may send you emails and/or messages about our store, new products, and other updates.

We may use the information to improve our products and services. We only want you to have the BEST time when shopping at Abiglobal Foods.
If you have signed up for our newsletters, we contact you to update you about exciting new product launches, sales, and offers that are exclusive to our subscriber list. You can opt out of marketing emails at any time.
When you make a purchase online, we will contact you by email to notify you of updates to your order.
If using our CLICK and COLLECT service you will be notified by email and SMS when your order is ready to collect.
We may also contact you about leaving reviews for products once you have received your order.
If successful when entering any of our amazing competitions or prize draws, we will contact you by email to notify you.
We will contact you by telephone if there is a problem with your order or if we need to get in touch regarding a refund.
For items being delivered by our courier, the courier company will send you an email or a text message with a delivery update if you provided a valid phone number and email address when you placed the order.
If you purchase an item in one of our stores and consent to an electronic receipt this will be sent via email.
From time to time, we may also use your information to contact you for market research purposes. We may use the information to customise the website according to your interests.

DO WE SHARE ANY OF THIS INFORMATION?

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so to complete the transaction – e.g. when arranging for dispatch and courier companies to deliver goods that you have ordered.
We may also use the information to keep in contact with you and inform you of exciting developments associated with our business.
You will be allowed to remove yourself from any mailing list or similar device. If at any time in the future, we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties, for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

WHAT INFORMATION DO WE COLLECT, HOW DO WE COLLECT IT AND HOW DO WE GET YOUR CONSENT?

We may collect any or all the information that you give us depending on the type of transaction you enter. This may include the following:

When you purchase from us at www.abiglobalfoods.co.uk we ask for, and collect, personal information such as including your name, address, telephone number, and email address and items ordered.
If you set up an online account with us, we will also store your password.
If you sign up to receive our email newsletter, we will request and store your email address.
Abiglobal Foods and third-party providers of advertisements may also collect information regarding your visit to www. abiglobalfoods.co.uk. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit, and any search terms used. This information may be collected even if you do not register an account with us.
Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
Data concerning credit card payments is processed by Stripe on a secure website linked to ours and they have their own privacy policy.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information collected primarily to make your shopping experience as fun and easy as possible. We may use your information in the following ways:

From time to time, we may want you to know about special offers and promotions we’re running, so we may use your registered information to send marketing messages via mobile phone, messenger systems, or e-mail services. You can opt out of marketing emails, messages, and SMS messages at any time.
We use your information so that we can successfully process your order which includes delivery, payment, and returns.
Our online account holders require an email address and password to access their account so that you can order all products.
We may also use demographic information such as postcode, preferences, and interests to improve our services.
We take fraud very seriously, so the information helps us assist in its detection and prevention.
Our Courier Service has selected access to your details for delivery purposes only.

Data collected in the UK is held by the Data Protection Act. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

DO WE USE ANY INFORMATION FOR MARKETING PURPOSES?

We want to show you more of the things you love, which is why we use the following marketing tools:

GOOGLE ANALYTICS

Many organizations use this popular analytics package with their website to observe statistics and adapt online services. We do use cookies to trace traffic anonymously through our website, where the data is collated on the Google Analytics webpage. If you do not wish to participate in this, please visit this link to stop these cookies: https://tools.google.com/dlpage/gaoptout

SOCIAL MEDIA

We love social media here at Abiglobal Foods, which is why we use it to broadcast messages and updates about products and news. We love chatting with you on there, so on occasion, we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests. Depending on your settings or the privacy policies of social media and messaging services like Facebook, Instagram, or Twitter, you might permit third parties to access information from those accounts or services.

REMARKETING

Abiglobal Foods uses remarketing tracking cookies and conversion pixels from vendors such as Google, Facebook, Twitter, LinkedIn, and Pinterest to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, Abiglobal Foods uses custom audiences based on emails of subscribers and customers. This allows us to present special offers for our products to you via Facebook and Instagram. However, your personally identifiable information is not used by any remarketing service other than to present special offers from us.

HOW CAN I UNSUBSCRIBE FROM MARKETING AND REMARKETING COMMUNICATIONS?

We want you to have as much control over your personal information as possible, so we want you to know that you can do this in the following ways –

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for marketing purposes.
If you have previously signed up for our email newsletters and want to unsubscribe at any point, click on the ‘Unsubscribe’ link in any email or log into your account to change your preferences.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you want to opt out of any of our remarketing campaigns, you can do so here:

PERSONAL DATA REQUEST, DISCLOSURE AND CONTACT DETAILS

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at sales@abiglobalfood.co.uk or please write to us at our mailing address provided below. You can also correct any factual errors in that information or require us to remove your details from any list under our control.

You have the following rights related to your data:

The right to request a copy of personal information held about you;
The right to request that inaccuracies be corrected;
The right to request us to stop processing your data;
The right to withdraw consent.

We will process your data request within 30 days of sending it to the email address or our office address provided on the "Contact Us" section of our website.

SECURITY AND BREACH OF SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Upon an event of discovering any breach of security regarding personal data or our customers, we declare to inform you within 14 days from such event taking place.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES AND LINKS

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies concerning the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

We only work with those parties who can confirm their compliance with GDPR. However, once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. If you follow a link to any of these websites, please note that they have their privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

HOW DO WE USE COOKIES?

Cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. When entering the site for the first time you will be presented with an option to accept the cookie policy. There will also be an option to opt out at any time. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, as stated above, this may prevent you from taking full advantage of the website.

TYPES OF COOKIES

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website.

Session cookies are temporary cookies that only exist during the time you use the website. These cookies help our website remember what you chose on the previous page and avoid the need for you to re-enter the information. They also provide analytical data which allows us to count traffic and record browser behaviour.

Persistent cookies stay on your device after you’ve visited our website. These cookies will be used so that the site remembers your choice the next time you visit. Persistent cookies help us identify you as a unique visitor but DO NOT contain information that could be used to identify you to another person.

ABIGLOBAL FOODS MAY USE COOKIES IN THE FOLLOWING WAY:

Counting customers.
Tailoring user experience
Storing wish lists
What products interest you
Form data.

We also use Tracking Analytic Services to see how our customer’s shop. This allows us to understand what our customers are interested in and helps us stock the correct products for our customer base.

The analytics services we use are:

Google Analytics: https://www.google.com/analytics

HOW TO MANAGE AND DELETE COOKIES

If you want to restrict or block the cookies we set, you can do this through your browser settings.

More information can be found at: https://www.aboutcookies.org/

Email tracking:

To help us to understand whether you’ve opened an email we use Web Beacons. Web beacons are tiny, invisible images placed in emails to tell us whether you’ve opened them and how often, how you interacted with them, which email software and web browser you used, which device you used, and your IP address. We also use web beacons to help us display emails in the best format for your device.

Link tracking:

Our emails contain some hyperlinks which have a unique ID. When you click on one of these, we log the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future emails.

Cookies:

Emails may cause cookies to be set when you download images or when you click on a link.

Choosing whether to accept Cookies:

If you choose not to accept cookies through email you can unsubscribe from our mailing list. You can also disable cookies through your browser settings.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store:

CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, which allows to display of pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency.
CUSTOMER	An encrypted version of your customer ID with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID.
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEWA allows	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
INFORMATION	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer is allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Office or by mail at sales@abiglobalfood.co.uk.

Abiglobal Foods, 75 River Road, Barking, London, IG11 0DR, UK.

THIS PRIVACY POLICY SETS OUT HOW ABIGLOBAL FOODS USES AND PROTECTS ANY INFORMATION THAT YOU GIVE ABIGLOBAL FOODS WHEN YOU USE THIS WEBSITE. ABIGLOBAL FOODS IS COMMITTED TO ENSURING THAT YOUR PRIVACY IS PROTECTED. SHOULD WE ASK YOU TO PROVIDE CERTAIN INFORMATION BY WHICH YOU CAN BE IDENTIFIED WHEN USING THIS WEBSITE, THEN YOU CAN BE ASSURED THAT IT WILL ONLY BE USED UNDER THIS PRIVACY STATEMENT.