• Do I have to order online?
  • Can I make changes to my order?
  • Can I change my delivery address?
  • Where is my order?
  • Why has my order been cancelled?
  • What currencies do you accept?
  • How long do I have to return an item?
  • How much does it cost to return an item?
  • How long does it take to process a return?
  • Can I have an exchange instead of a refund?
  • What should I do if I recieve an incorrect or faulty item?
  • I've been refunded the wrong amount!
  • How to order?
  • How do I know how much I pay for shipping?

  • ORDERS

    DO I HAVE TO PLACE MY ORDER ONLINE?

    The best thing about us is that you can purchase products, over the phone and even from our warehouse. To make sure online experience is at ease we're happy to take your order via the method you find more convenient. 

    If you would like to order over the phone you will need to state the item title and the quantity you will like to purchase 

     

    CAN I MAKE CHANGES TO MY ORDER?

    We process all orders as soon as they are made so as your items reach you as quickly as possible. You can make changes to your order by contacting us if ordered  after 3pm the same day the orders will be processed the next day. You can also amend your order as many times as you like before clicking 'COMPLETE ORDER' on the checkout page. 

     

    CAN I CHANGE MY DELIVERY ADDRESS?

    Yes you can, if you have any concerns about your delivery address, please contact our Customer Support Team via email at info@mamaafricafood.com within 1 hour after ordering before it has been processed. Unfortunately, we are unable to amend your delivery address once your order has been processed.

     

    WHERE IS MY ORDER?

    You will receive an email once your order has been dispatched which will contain tracking information so as you can keep an eye on the status of your order. Please contact our Customer Support Team if you need help tracking your order and they will help out with this.

    Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

     

    WHY HAS MY ORDER BEEN CANCELLED?

    If your order has been cancelled it's likely the product has suddenly become unavailable. This is normally because the item has sold out due high demand. These cases are rare.

    We will contact you as soon as possible - should your order be cancelled - to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

     

    WHAT CURRENCIES DO YOU ACCEPT?

    Your order will always be converted into pounds by your bank. You can select your currency preference at the top of the website; however these prices are only shown as a guide for you.

     

    RETURNS

    HOW LONG DO I HAVE TO RETURN AN ITEM?

    • Items must be returned within 30 days of delivery.
    • Fresh, Frozen, Perishable foods are not accepted for returns/refunds.
    • Items must be in its original saleable packaging
    • You must obtain proof of postage just in case your order is lost on its way back to us.
    • We reserve the right not to refund you if returned items are outside the terms of our returns policy.
    • The cost of the returns must be paid by the customer - easy return labels are available (for UK customers only) unless we have sent you the wrong item/size, then we will provide you with a free returns label.

    HOW MUCH DOES IT COST TO RETURN AN ITEM?

    Returning an item to us is easy and simple. We always recommend that you return your parcel using a tracked service and retain your proof of postage until your refund is processed, just in case your item get's lost.

    The method of return is your choice.

    Postage costs are non-refundable to international destinations. 

    However, if the wrong item/size was sent, we will accommodate the exchange swiftly and refund your postage cost and the cost of the item for sending the incorrect item back to us.

    We always ask that you retain a copy of your postage receipt until you receive your refund, just in case we need to track your parcel back to us.

     

    HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

    Returns are processed within 48 hours of your parcel reaching our showroom.

    Please note: It may take 3-5 working days for the refund to show in your account.

    When refunding your order we will refund you for the postage costs and the cost of the item you have bought.

    Please inform us within 7 days if there is a problem with your order.

    Once everything has been processed we will send you an email containing all of the details of your refund. If you have any questions about your refund, just let our team know by sending us an email to info@mamaafricafood.com

     

    CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

    Yes we do offer exchanges (UK Customers Only) If you would like a size up or a size down in the same style as you have bought, please request this on your invoice and return to our returns address, once we have received this we will send out the correct size for you.

    Sadly we don’t offer exchanges for international customers as we can’t guarantee your size will be available by the time we receive your item.

    For both UK customers and international customers we do recommend that you return your item to us for a refund, and then place a new order as soon as you can to get the item of your choice as we cannot guarantee stock will still be there once we have received your item at our returns address.

     

    WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

    Please contact our team at info@mamaafricafood.com as soon as possible and they will look into resolving this matter for you.

    I HAVE BEEN REFUNDED THE WRONG AMOUNT!

    Contact our team at info@mamaafricafood.com and they will look into this urgently!

    Please bare in mind: return postage costs are non-refundable.

     

    HOW TO PLACE AN ORDER?

    Placing an order couldn't be simpler. Browse through hundreds of products click in to an item you like the look of for more information about the product.